How Glossaries and FAQs Can Improve Search Engine Rankings
Saturday, October 31st, 2009A huge slice of my golden time at StepForth as an SEO consultant is wisely spent on doing research about my competitors on behalf of our clients. This service is focused on deconstructing the marketing campaigns of each competitor while identifying the tactics that appear to have fundamentally contributed to their search engine success. As you might imagine I come across many intriguing techniques that work and many that don't. In this article I will account for a couple of techniques that appear to be overlooked by many but have proven time and time again to work; the creation of an on-site glossary and frequently asked questíons (FAQ) section.
Create a Glossary
I imagine we have both shared one frustration with the Internet Marketing at one tíme or another and that is jargon… too much of it. Acronyms, and bafflegab seem to be unintentionally utilized on websites all over the web (I am guilty too, I admit it) and I often wish there was a simple way to find a definition within a website rather than visiting an online dictionary. In most scenarios, there are a few websites where the owners have inteligently linked a relatively ambigous term to an off-site definition which is friendly to user but totally junk for great optimization opportunity. If there will be a chance to link to a definition, it would be more beneficial to link to the content of you website in order to gain credibility to the eyes of Google and other major Seach Engines.
You see, Google's algorithm is essentially a credibility calculator; it considers a whole host of elements on your website and pointing to your website to determine where it should be ranked. There are seemingly insurmaountable elements that the algorithm considers, not to mention the uniqueness and importance of each page's and it's content to the number of linkslinking or pointing to your website coming from different credible websites. Put a relevant content to your glossary page and link a word or a phrase from a page to a particular definition in your glossary in this way your site's credibility can be gained.
For example, if your website (i.e. www.xyzname.com) sold a wide variety of wood working tools and furniture building plans online it would be to your benefit to provide a fairly comprehensive glossary of woodworking terms on your website. Once the glossary is complete you can then occasionallylink to the associated terms from within the written content on your website~When the glossary is complete, occasionally you can then link to the associated terms in the written content on your website}~{Once the glossary is complete you can then occasionallylink to the associated terms from within the written content on your website}~When the glossary is complete, occasionally you can then link to the associated terms in the written content on your website}.
Okay, I may see the core content of the site within the glossary has relevance to each item, however, its not confirmed how these links help?
A search engine algorithm tries to ascertain credibility in much the same manner humans do; we just take our innate calculations for granted. So consider how you would feel if you were on the woodworking site reading a tutorial on building a rocking chair and whenever a confusing term appeared you were provided with a link to a glossary on the site kindly defining the term. This small comfort would expand your idea of the profitable website and curve the plausibleness of the site would be less in uncertainty. Search engine algorithms assimilate these helpful links in much the same manner so by helping your visitors you are also helping your website.
Wait! There is another bonus to having a glossary:
As an added benefit glossary pages also have a great chance at obtaining rankings for their associated definitions precisely because they have links from relevant text pointing to them. In other words, glossaries are entirely helpful for your site to be well known by curiois surfers that are just looking for definition as well as for those big website that would like to link in for reference to your site.
In short, glossaries are simply a win-win tactic for nearly any website. Actually, as I create this information I can't seem to think of a particular site that wouldn't benefit from a glossary.
Create a Frequently Asked Questions (FAQ) Page
Now that you have read why an on-site glossary is important perhaps the concept of adding a Frequently Asked Questíons section to your website is a no-brainer or perhaps not. In my professional opinion that you need a FAQ page and I think you should bring yourself into agreement with me and get one on your site as soon as you possibly can.
Like a glossary a Frequently Asked Questíons page is a perfect place to build the credibility of your website and put to rest the fearful/concerning questíons that often arise in relation to your products/ services. you can have some ideas of queries of prospective customer might ask by trying to call a few clients and ask them what they are sought for prior choosing your company. In addition, try placing a submission form on your contact page where prospects can ask you a question directly – just be sure to respond with haste. Then post the Question and answer on your FAQ page.
Yet another bonus from having an FAQ:
It is very common for the average surfer to search the web using questíons. If your FAQ uses the wording that you think your prospects will use when searching, you will have a good chance at acquiring some extra high quality traffic. Look for the most appropriate wording for each FAQ research something about keyword analysis tool.
Tips for Building an Optimized Glossary or FAQ
Now I imagine that every expert in the SEO field has a different preference for designing the ‘ultimate’ glossary or FAQ but there are definitely some important tips to keep in mind for both:
1. Keep the pages relatively short. Here is an example, I never advise having the whole glossary of FAQ on a single page unless all of it are small. Ideally I would limit the number of questíons or definitions to 10 or 15 on each page.
2. When building a FAQ try to devote each FAQ page to a singular topic. For example, on a woodworking site the FAQ for one page might be on the installation of a wood floor and another page would be devoted to questíons on laminate floor installation.
3. When formatting the content for both the glossary and the FAQ try to link to related content within your website. This way if any visitors or search engines enter the site via one of these pages they can find great related reading material in a single click.
4. Do not for get to place a "back" button or something for them to click on that will navigate them back to the glossary or FAQ main menu. This will make it easier for visitors to navigate each resource or find their way back to their original reading material.
5. Include content to both FAQs and glossary pages as much as possible. It is often very simple to add a new definition or question and over time each resource will become more and more valuable to your users and ultimately contribute more to your website’s success.
6. Ensure that the FAQ and Glossary pages are included in your XML sitemap so that search engines can regularly index them for fresh content [see Google XML Sitemaps – The Basics ]. That being said, I suggest to set appropriate re-index rate every month unless the source will have an update than the usual. After all, these pages are supposed to help but not take away from the core content of your website.
Your Competitors Are Doing It or They Will
If your website lacks a glossary or a FAQ I can only hope that this article convinced you to make it a priority. These tools are important factors to the success of competitors that I have noticed in many of my analysis contracts. They are too simple to add for anyone to be without them. You may have employed the most SEO friendly wesite designer to include these resources the ends shall claim the means.
